1.1 This privacy notice explains in detail the types of personal data we may collect about you when you interact with us. It also explains how we will store and handle that data and keep it safe.
1.2 We know that there is a lot of information here, but we want you to be fully informed about your rights, and how We Can Fix Anything uses your data.
1.3 It is important that you read this notice, together with any other privacy notice we may provide on specific occasions when we are collecting or processing personal information about you, so that you are aware of how and why we are using such information. This privacy notice supplements the other notices and is not intended to override them.
1.4 Our Privacy Notice may be modified when there is a change to the way we process your personal data. We may update this Privacy Notice from time to time, to ensure that the information we provide to you is up to date and in accordance with the relevant data protection laws. Any new version of this Notice will be published on our website.
2.1 Our Privacy Notice applies to the personal data that We Can Fix Anything collects and use to provide you with the service. We Can Fix Anything is the controller and responsible for your personal data (collectively referred to as “We Can Fix Anything”, “we”, “us” or “our” in this privacy notice). We Can Fix Anything controls the ways your personal data are collected and the purposes for which your personal data under the data protection laws that apply to us like UK GDPR and Data Protection Act 2018.
2.2 If you have any questions about this Privacy Notice, please contact our customer service team using the details below:
Address: 39 Whalley New Road, Blackburn, Lancashire, BB1 6JY
3.1 When we refer to “personal data” in this notice, we mean information that related to you. We may collect, use, store, and transfer different kinds of personal data about you which we have grouped as follows:
3.2 We also collect, use, and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.
3.3 We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and bio-metric data). Nor do we collect any information about criminal convictions and offences.
3.4 If you fail to provide personal data where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us, but we will notify you if this is the case at the time.
3.5 Device Passcode We collect device passcode data from our customers so that we can fully test the functionally of the device before and after we conduct each repair. The passcode is not used for any other purpose and no personal data is accessed as part of the functionality test. The passcode is automatically deleted after each repair. If you would prefer not to provide your passcode this is also fine although we will not be able to test your device after it has been repaired until you come back to collect it, which may cause delays should any repair adjustments need made following the test.
4.1 We use different methods to collect data from and about you including through direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
5.1 We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
5.2 We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
5.3 Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data.
We may use your Identity, Contact, Technical and Usage to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).
You will receive marketing communications from us if you have requested information from us or purchased services from us and, in each case, you have not opted out of receiving that marketing.
We will get your express opt-in consent before we share your personal data with any company outside of We Can Fix Anything for marketing purposes.
5.5 Change of purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
6.1 The GDPR and other data protection laws give you specific rights that help you be in control of your personal data. We want to make it easy for you to exercise these rights. Below you will find more information about your rights and how we work to fulfil these. You can exercise any right in relation to the data that We Can Fix Anything holds about you, by completing the form at the end of this section.
6.2 For us to be able to process your request, you will need to provide us with the required information below:
6.3 If you submit a request on behalf of another person, we will need to ensure that this person has authorised you to make this request and receive their data.
6.4 Data Access
You are entitled to know whether we hold your personal data and if so, receive a copy of your data. You can use the form at the end if this section to request a copy or your personal data.
6.5 Data Rectification
If you believe that we hold incorrect or incomplete information about you, please let us know and we will correct it. Most of the times, you will be able to correct and update your information by contacting our customer service team. If this not possible, you can use the form below to notify us.
6.6 Data Retention
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.
In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
You can object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:
6.9 Withdrawing Consent
Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
6.10 You can easily exercise your above rights by completing our form.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
6.11 Opting out
You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting us at any time.
Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a service purchase, warranty registration, product/service experience or other transactions.
7.1 We are committed to protecting the personal data we hold by taking appropriate technical and organisational measures against unauthorised, unlawful, or accidental access, loss, destruction, or damage of such personal data. We are constantly taking steps to improve in the field of Information Security as the sector itself is constantly changing as well.
7.2 We limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
7.3 International Transfers
Our customer relationship management, marketing and accounting systems are either UK-based or, in cases where this is not true, data transfers are made in accordance with the requirements of the GDPR and may be based on the use of the European Commission’s Standard Contract Clauses for transfers of personal data outside the EEA (while awaiting UK’s Standard Contract Clauses). We will ensure that the transfer of personal data is adequately protected.
8.2 The ‘Help’ menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. However, cookies allow you to take full advantage of some of our websites’ most innovative and useful features and we recommend that you leave them turned on.
8.4 We Can Fix Anything work to protect the security of all your information during transmission by using the most up-to-date SSL software, which encrypts information you input, and offers the most advanced security software. Although we do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site – any transmission is at your own risk.
8.5 We Can Fix Anything maintain physical, electronic, and procedural safeguards in connection with the collection, storage, and disclosure of personally identifiable customer information.
9.1 We may have to share your personal data with other companies for the purposes set out in the table above (Section 5.2). Service providers acting as processors based inside and outside of the EU who provide IT and system administration services, logistics services, and downstream processing, including the following:
9.2 Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this Privacy Notice.
9.3 We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
10.1 If you choose to use We Can Fix Anything website, your visit to the website and any other dispute or concerns that you may have over privacy is subject to this Privacy Notice. We Can Fix Anything UK Trading terms and conditions, including limitation on damages and application of the laws of England.
10.2 We may from time to time amend our privacy notice and/or our terms & conditions. Unless stated otherwise, our current privacy notice applies to all information that we have received from you.
10.3 Third-party Links
Our website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites nor are responsible for their privacy statements. When you leave our website, we encourage you to the Privacy Notice of every website you visit.
11.1 We promise to make it easy and be open and upfront with you – this also applies to how we use your personal data. We always aim to be clear and transparent with our customers, but we understand that sometimes this can be complicated. If you have a concern in relation to how we use your personal data and satisfy your rights, please let us know; we will reply to your queries and if necessary, take steps to ensure our practices are consistent with our promise and our obligations.
11.2 If you have any concern about our website, business, or our privacy notice, please contact us so we can try to resolve your issue through:
Customer Service, 39 Whalley New Road, Blackburn, Lancashire, BB1 6JY
11.3 If you are still not satisfied with the way we use your personal data and you believe this is not in accordance with data protection laws, you have the right to lodge a complaint with a data protection authority. In the UK, the relevant supervisory authority is the Information Commissioner’s Office(ICO). You can contact the ICO via their web-form at (www.ico.org.uk) or call the ICO helpline on +44 (0)303 123 1113. We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.